The provision of quality information to visitors in a destination is key to generating high satisfaction levels. This section identifies the core components of visitor information provision, outlines the options for delivery, and identifies the emerging technologies affecting the future provision of visitor information.
Good visitor information services provide well-placed, cost-effective, high-quality provisions that utilise Information and Communication Technologies... more
In order to adapt to change and respond to customer demand, it may be necessary for Tourist (Visitor) Information Centres (T/VIC) to review their loca... more
All businesses need to take account of changing needs and circumstances. This section looks at providing a good business case for Tourist (Visitor) In... more
The way customers to Tourist (Visitor) Information Centres (T/VIC) access information is changing. This section outlines some of the ways T/VICs will ... more
This section considers how to deliver a better tourism information service. It looks at understanding customer motivation and expectation for using th... more